Good question! Your orders and when you get them will be determined by your first order and your frequency.
Let's check it out!
- Weekly frequencies and ProPlan Subscriptions:
First order Thursday 2pm cst - Monday 2pm cst: Your first order is sent Monday Next Day Air for delivery Tuesday and your recurring order is placed the next day on Wednesday for delivery the following week.
First order Monday 2pm cst - Tuesday 2pm cst: Your first order is sent Tuesday NDA for delivery Wednesday and your recurring order is placed SAME DAY that evening.
First order Tuesday 2pm cst - Wednesday 2pm cst: Your first order is sent Wednesday NDA. Next recurring order is not charged until NEXT Wednesday. This gives you plenty of time to try the food and make any necessary changes before your next billing!
First order Wednesday 2pm cst - Thursday 2pm cst: Your order is sent Thursday NDA. Next order is not charged again until NEXT Wednesday (6-7 days later). This gives you plenty of time to try the food and make any necessary changes before your next billing!
*On a ProPlan subscription, your account will unlock additional flexibility such as frequency change and treat adjustment, AFTER the 4 order commitment has been completed, will be available.
- Every other week frequency:
First order Thursday 2pm cst - Monday 2pm cst: Your first order is sent Monday Next Day Air for delivery Tuesday and your recurring order is placed the following Wednesday (8 days later) for delivery in 2 weeks.
First order Monday 2pm cst - Tuesday 2pm cst: Your first order is sent Tuesday NDA for delivery Wednesday and your recurring order is placed the following Wednesday (7 days later) for delivery in 2 weeks.
First order Tuesday 2pm cst - Wednesday 2pm cst: Your first order is sent Wednesday NDA for delivery Thursday. Your recurring order is placed the following Wednesday (6 days later) for delivery in 2 weeks.
First order Wednesday 2pm cst - Thursday 2pm cst: Your order is sent Thursday NDA for delivery Friday. Your recurring order is placed the following Wednesday (5 days later) for delivery in 2 weeks.
If you have additional questions, just let us know! Text 816-888-FLEX or LIVE CHAT with us on our website from 9-5CST M-F!